HotSpot WebPay Frequent Questions

What does it mean that WebPay is a hosted service?

WebPay is a remotely hosted service created by WebPay Services Aps (WPS), a Danish company founded in 2003. WPS take care of all the technical aspects of setting up and maintaining the WebPay service for the customer. There is no extra software or hardware to purchase. WPS host the WebPay service with a premium level 1 PCI certified hosting provider. The datacenter certified staff manage hardware, external firewalls, network, security and operating system level. WPS manage the application layers and throughout have extremely strict policies on any and all access. The systems are fully security audited each quarter by an independent security auditor.

What are the requirements to run WebPay?

WebPay is an add-on to PrinterOn mobile printing services, so you must have a functioning HotSpot printer to accept payments for prints with WebPay. There is no additional software or hardware needed for WebPay. You may be required to sign up a merchant bank account and be approved by your local bank for accepting online payments. Please contact us for details.

What is the process for getting WebPay?

You can sign up in literally minutes. Simply go to the Sign Up page and complete the form. If you choose standard payment processing, you can be processing payments within a few hours.

What are the roles of merchant bank and payment processing companies?

There are essentially three companies involved in delivering the WebPay service:

1) WebPay Services, providing the interface for users to pay for their prints, and providing the technology in the middle to manage all aspects of the transaction, integrate with the mobile printing service Printer and ensure funds are processed correctly;
2) The payment processing gateway, which handles the transmission and authorization of payments and processing of funds between gateway and merchant bank;
3) The merchant bank which allows the customer to accept payments from the various payment providers, such as Visa, Mastercard. (If you choose Standard payment processing, no merchant bank is required)

How big a security risk is involved with online payments?

There is very little risk for both the end-user making a payment online and the WebPay customer/location. An end-user enters their billing information into a secure form which sends the information directly to the banking networks for authorization over a secure connection. Billing information is never stored for any length of time by WebPay, so credit card numbers are always safe. There are very extensive mechanisms built into WebPay, to ensure a payment is never lost. Finally, the payment processing gateways employ extensive systems to screen and detect fraud.

How long does it take for a payment to be processed?

When a user pays for a print job, the payment is authenticated in real-time, so as soon as a user has entered their billing information, it is approved by the banks, and the user can release the print on the printer. The entire process of submitting a print job and making payment, literally only takes a couple of minutes.